tawk.to
Free website live chatLive chat and support, free
Highlights
What you can do with it
- Chatting with customers on an online store
- Handling support tickets on a business site
- Interacting with readers on a blog
How to use it
- 1 Sign up and add the chat widget to your site.
- 2 Monitor visitors and reply in real time.
- 3 Use tickets, CRM, and the help center as needed.
- 4 Train AI Assist if you want automation.
Who it is for
Pros
- Completely free live chat software
- Includes ticketing, CRM, and help center
- AI Assist for an automated chatbot
Limitations
- Free terms and features can change over time
- Depends on the service staying available
- Chat data passes through a third party, so review the privacy terms
What tawk.to is
tawk.to is a completely free live chat application for websites. It lets site owners monitor visitors and chat with them in real time, respond to support tickets, manage contacts with a CRM, and create a help center so customers can help themselves. It also offers AI Assist, which lets you train an automated chatbot for common questions. Its main strengths are ease of use, security, and being entirely free, which makes it a fit for e-commerce sites, business websites, and blogs that want to talk to visitors without paying for chat software or hiring extra staff. Because it runs in the browser and on mobile, your team can answer from anywhere, and setup is quick enough for a small site to go live the same day.
What you can do with it
The app bundles chat with light support tools, so one widget covers most needs.
- Chat with visitors in real time.
- Manage support tickets and contacts.
- Build a help center for self-service.
- Train an AI chatbot with AI Assist.
Who it is for
- E-commerce sites talking to shoppers.
- Business websites offering support.
- Blogs and small sites engaging readers.
What to watch out for
The free terms and features can change over time, so check current terms before you build your support flow around them. The service depends on staying online, so plan a backup if live chat is critical to your sales. Because chat data passes through a third party, review the privacy and security terms, especially if you handle sensitive customer information. Test the widget on your own site before launch, and keep an eye on how the AI chatbot answers so it does not mislead visitors.
FAQ
What is tawk.to?
It is a completely free live chat application for websites, with ticketing, CRM, and help center tools.
Is it really free?
The service is presented as completely free to use.
Does it have AI?
Yes. AI Assist lets you train an automated chatbot.
Why it is free
What the official page says： completely freefree to use
Free limits, trial length and features are decided by the official site and can change at any time.
Product preview
Screenshot archived from the listing page, for preview only.
