Diaform
AI conversations instead of static formsForms that ask follow-up questions
Highlights
What you can do with it
- Churn surveys that explain why a customer actually left
- Onboarding feedback collected while a new user is still in the product
- Product demand research with potential customers before build decisions
How to use it
- 1 Register an account on the Diaform site and log in
- 2 Create a survey or interview project and define the basic questions
- 3 Set branching logic so the conversation adapts to answers
- 4 Send the survey by link or embed it on a web page
- 5 Let Diaform run the conversation and follow-ups automatically
- 6 Read summaries, sentiment and keyword analysis on the dashboard
Who it is for
Pros
- Follow-up questions capture context that fixed forms miss
- Automation covers collection as well as summarising
- Sentiment and keyword views make results easier to scan
- Voice option lowers the effort for respondents
Limitations
- The free trial is 14 days and the paid range runs up to $149, so confirm the current tier you need
- Conversation quality depends on how well branching logic and questions are designed
- Voice-based collection needs device and network support from respondents
- Insights are only as good as the sample you send the survey to
What Diaform is
Diaform is a survey and interview tool that replaces static forms with AI-led conversations. A traditional form asks a fixed set of questions and stops there. Diaform keeps going: when a respondent gives feedback, the tool asks follow-up questions to find out why, and mines the background behind each answer. When the conversation ends, you get a summary, a sentiment read and keyword analysis rather than a spreadsheet of short replies. Branching logic lets the path change based on answers, and surveys go out as links or embedded widgets. A human-like voice option is available to keep people engaged. The vendor offers a 14-day free trial and describes pricing from $0 up to $149 depending on the plan.
What you can do with it
- Run AI conversations instead of fixed-field forms
- Capture follow-up context automatically, without manual chasing
- Get summaries, sentiment and keyword analysis per conversation
- Use branching logic to steer each interview
- Collect churn, onboarding and product discovery feedback at scale
Who it is for
- Market research teams that need volume feedback without volume interviews
- Customer service teams that want to understand problems in the customer's own words
- Product teams looking for direction before committing build effort
What to watch out for
The free trial is 14 days and the upper end of the price range is $149, so work out which tier you actually need before the trial ends. Conversation quality is driven by your question design: thin questions and weak branching produce thin answers, no matter how good the model is. The voice option requires respondents to have a working microphone and a reasonable connection, so keep a text path available. Finally, automated summaries are a starting point for analysis, not a substitute for reading the raw conversations when a decision matters.
FAQ
How is this different from a normal form?
A form asks the same fixed questions. Diaform runs a conversation and asks follow-ups based on answers, so you get the reasoning behind each response.
Is there a free trial?
Yes, a 14-day free trial. The vendor describes a price range from $0 to $149 depending on the plan.
What analysis do I get?
Each conversation produces a summary plus sentiment and keyword analysis, viewable on the analysis dashboard.
What is it typically used for?
Customer churn surveys, new user onboarding feedback and product discovery research.
Why it is free
What the official page says： free trial
Free limits, trial length and features are decided by the official site and can change at any time.
Product preview
Screenshot archived from the listing page, for preview only.
