Tiledesk
Free multichannel chat and chatbot platformLive chat, chatbots, and WhatsApp in one place
Highlights
What you can do with it
- Answering website visitors in real time to lift conversions
- Handling WhatsApp and Messenger questions in one inbox
- Running chatbot flows for common support questions
How to use it
- 1 Create a Tiledesk account
- 2 Add the chat widget to your website
- 3 Build a chatbot in the design studio or start from a template
- 4 Connect WhatsApp and Facebook Messenger
- 5 Route conversations to agents and reply from one place
- 6 Review conversation data to improve the flows
Who it is for
Pros
- Free entry point for real time chat
- No code chatbot builder with templates
- Brings website chat, WhatsApp, and Messenger together
Limitations
- Advanced plans and limits are not detailed on the page
- Connecting channels and writing good bot flows still takes effort
- Chat quality depends on how well the bot flows are designed
What Tiledesk is
Tiledesk is a customer interaction platform that covers the whole path from first contact to after sales support. Its core piece is a real time chat widget you drop onto a website, alongside a no code chatbot design studio with templates for common flows. Conversations from channels such as WhatsApp and Facebook Messenger arrive in one unified inbox, so agents do not have to jump between apps. A mobile app lets the team reply from anywhere. The site leads with free real time chat, and the platform is used across ecommerce, financial services, education, and healthcare.
What you can do with it
- Add live chat to a website and answer visitors in real time
- Build chatbot flows in a no code studio or start from a template
- Manage WhatsApp and Messenger conversations in one inbox
- Hand conversations between bots and human agents
- Reply from the mobile app when you are away from a desk
Who it is for
- Small teams that want live chat without a heavy setup
- Ecommerce and service businesses that rely on WhatsApp
- Support teams juggling several channels at the same time
What to watch out for
The free tier covers real time chat, but the page does not list the limits or what the paid plans add, so check current pricing before you depend on a feature. Bot quality is on you: a badly written flow will frustrate customers faster than no bot at all. Expect a setup period to connect channels and write the replies, and review the transcripts regularly so the automation does not drift away from what you actually sell. If you operate in a regulated industry, confirm the platform meets your compliance requirements before you route customer data through it.
FAQ
Is Tiledesk free?
The site advertises free real time chat with chatbots, WhatsApp, and human agents.
Do I need to code to build a bot?
No, there is a no code chatbot design studio with templates.
Which channels are supported?
Website chat, WhatsApp, and Facebook Messenger are named.
Why it is free
What the official page says： 免费
Free limits, trial length and features are decided by the official site and can change at any time.
Product preview
Screenshot archived from the listing page, for preview only.
