Talki

Talki is an AI-native help desk built for B2B teams drowning in routine customer questions. The setup model is deliberately hands-off: Talki scans your website and documents automatically to build a knowledge base, and its AI immediately starts answering questions from it. Routine tickets get resolved by the AI directly, while complex issues are forwarded into a shared inbox where your team works them with task assignment and role permissions. Customer inquiries from web chat, email, and Telegram all land in that one inbox, so nobody juggles tabs. DeepL-powered real-time translation works in both directions, meaning your team replies in one language and customers read their own. Backend Connect pulls subscription plans, monthly recurring revenue, and custom fields from your database into each ticket, and one-click macros combine actions such as refunding, tagging, and closing into a single slash command. Pricing includes a free Bootstrapper plan for solo developers, with Growth at 9 euros per seat monthly and Pro Max at 19 euros, both offering a 7-day free trial.

- Automatically resolve routine tickets using an AI knowledge base built from your own site and docs

- Centralize web chat, email, and Telegram conversations in one shared inbox

- Reply to customers in any language with real-time two-way translation

- See subscription, MRR, and custom customer data inside each ticket

- B2B enterprise teams facing high inquiry volumes and complexity

- Game companies handling large flows of player questions

- Fintech companies where support speed and accuracy carry high stakes

- Solo developers starting out on the free Bootstrapper plan

Talki's AI is only as good as the knowledge base underneath it. If your documentation is thin, outdated, or contradictory, automated answers will inherit those flaws, so invest in your docs before judging the tool. Automated replies also need periodic monitoring: a confident but wrong AI answer can frustrate customers more than a slow human one, so review resolutions, especially in the early weeks. Paid plans bill per seat, and costs grow with the team, so model that before upgrading. Channel and feature details, plus trial terms, can change as the product matures. Finally, fintech and similar users should verify that showing customer financial data inside tickets meets their own compliance requirements before enabling Backend Connect.